Shipping
Our THL team is dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you cannot find the information you are looking for, please do not hesitate to contact us at 813-670-3430 or contact@tampahomelook.com
We are delighted to offer a free pick up for your items. We also offer complimentary white glove delivery included on orders over $1500.
Estimated shipping times will vary by order and vendor. We will do our best to keep you informed of your upcoming delivery.
PLEASE NOTE: The estimated shipping times below represent the amount of time your order will be in transit once the order has left the factory.
Orders sent via UPS or Fedex are usually delivered on average 3-7 business days after the order leaves the factory
Orders sent via a Freight Carrier are delivered on average 7-15 days business days after the order leaves the factory
Orders sent via White Glove Service are delivered on average 7-15 business days after the order leaves the factory
PLEASE NOTE: this shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and DO not include production time for OUT OF STOCK or MADE TO ORDER items.
When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our White Glove Delivery Service (see below) you will be required to make a delivery appointment for delivery and are responsible for any storage fees or held shipment charges.
White Glove Service
THL offers white glove delivery service to ensure that your order arrives safely to your door. If white glove delivery service is selected, when your item is at our local delivery hub, you will be contacted to schedule a by-appointment 4 hour delivery window to receive your order. White Glove Delivery is made Monday through Friday - 9am to 4pm.
As part of our white glove delivery service, we will bring the items into your home, carry your item (s) up to 1 flight of stairs, and dispose of the packaging materials. Our white glove delivery team is UNABLE to provide assembly and construction, move existing furniture, or make modifications to your home. You may add on assembly service at an additional cost at checkout.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound shipping and return shipping charges plus a restocking fee will be deducted from your refund. Please contact us ahead of time at (813) 670-3430 if there are any delivery challenges at your home that we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.
Assembly
Some of our items require assembly, which may be purchased at checkout for an additional $99. Assembly is only available for white glove deliveries. Assembly includes a 30 minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc..) and DOES not include more involved assembly and contraction or home modification (e.g. wiring, lighting, hanging artwork, etc.)